Fire Fibers Elizabeth Girod Lampwork Bead Artist
 


 
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Frequently Asked Questions

 

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    • Order Processing

    • Shipping

    • International Shipping

    • Bead Guarantee

    • Wholesale

    • Returns

    • Payment Types

    • Out of Stock Items

    • Lead & Nickle Free


    Order Processing top

    **Minimum order size of $10.00 value including product and shipping is required.**
    Orders are processed on a first-receipt basis, Monday thru Friday (excluding US holidays). Processing time may vary from 3 to 5 business days after you place your order and your payment has reached us. Orders placed on Friday may NOT be processed and accepted by the postal service until Wednesday.
    Please allow 7-14 business days to receive your order. However, it is more likely that your order will arrive in a shorter period of time. If you need your order by a certain date, please allow plenty of time for delivery, we suggest ordering 2 weeks prior to the date needed.

    Shipping top

    I ship USPS first class or Priority Mail with delivery confirmation. Shipping with in the US:  Insurance is your option at $50 of coverage increments offered by the USPS. I will not be held liable for damaged or lost items if you choose not to insure your package. I have never had a package lost or damaged but it can happen!  

    International Insurance:  to obtain insurance for an international shipment your package must be shipping priority, an additional shipping charge of $20 will be charged to cover the very expensive international priority fees.

    I do not ship on weekends or U.S. holidays.

    Most orders will receive an email notification that your order has been shipped. Some orders because of their high value or if it is an international order will not receive these automated emails. If you do not receive detailed shipping information and delivery confirmation numbers and desire them, please email me.

    Any questions? Email me. Thanks!

    International Shipping top

    Yes, I ship worldwide!

    International orders may take longer to receive depending on whether or not they are held up in customs. International shipping charges cover only the cost of airmail and do not include any additional fees or taxes your government or postal service may assess upon delivery. We cannot be responsible for products confiscated by your government.  Every international package that we ship does include a customs form with a description of the contents and a value.

    Insurance on international packages will cost an additional $20 to cover the very expensive international priority mail rates.

    Bead Guarantee top

    I am Elizabeth Girod, a Self-Representing Artist, SRA. 

    All of the lampwork beads I offer are handmade by me. I have been working in glass for 12 years and making beads for 10 years.

    All of my handmade lampwork beads are kiln annealed and properly cleaned. I handmake each bead in my glass studio and I proudly stand by my work. All other beads and findings are inspected for quality before they are offered for sale.


    Wholesale top

    I don't offer wholesale or volume discounts on any of my items, I am not a mass producer and I don't out source any part of my work. This is my art, passion as well as my source of income. It takes me the same amount of time, cost and talent per bead whether I am to make 1 bead or 1000 beads. The same applies for any of the sewn items. My prices are very good and highly competitive for the quality of work that I do. Many of my customers simply resell my finished items at boutique prices.
    There is a shipping discount, this happens automatically after you place a certain dollar amount in your cart. This is the only continuous discount I offer.

    Occasionally there will be special offers for newsletter subscribers only.  Sign up for the newsletter today and don't miss out on another opportunity!

    Returns top

    I aim for complete customer satisfaction. If you are not happy with your purchase, I want to hear about it. I try very hard to give an accurate and detailed description of size and colors, type of lighting used with photos, hole size, etc. EVERY computer monitor colors are different, do not rely on an exact 100% perfect copy. 

    Let me know if something is incorrect and I will do what I can to make it right.

    However, I no longer issue refunds, due to too many customers over spending their budget and simply expecting a refund due to no fault of mine or the product. I will not exchange in cases of buyer's remorse and I will not replace lost or damaged items if you did not purchase insurance.

    Contact me before requesting an exchange.  Items must be returned to me in the EXACT and complete original condition within 7 days from date of purchase for ONE exchange minus shipping.  No exchanges on seasonal or holiday themed items.

    Payment Types top

    I accept all major credit cards through Paypal & e-checks through Paypal.  Money Orders/Cashiers Checks are also accepted.

    Out of Stock Items top

    On certain items I have more inventory than what is listed on the website.  I hold back the majority of my items for my local shows, especially the purses & other fabric items.  If you find an item out of stock and would like to purchase it, email me and I will check my inventory.

    Lead & Nickle Free top

    I do not resale or sale ANY product containing lead or nickle.  My metal findings are bought for resale under strict standards and I will not knowingly purchase any metal product with lead or nickel.  Yes, I do ask every supplier and so should you!

    Lampwork Beads:  Some of the raw glass that I use in making my glass beads do have trace amounts of lead and other hard metals in the raw glass.  This is needed to achieve certain colors.  Example: gold is used to achieve pretty purples and pinks!  But you aren't going to eat or lick your artist handmade glass beads are you? ........ Even though they may look yummy enough to eat.  :o)  The finished product shipped to you is perfectly safe and can be treated and worn normally.

    So, here is my disclaimer: 

    Please note that none of our products are intended for children's jewelry designs or for use by children.

    The reason for this disclaimer:
    Consumer Product Safety Improvement Act (CPSIA)
    The United States Consumer Product Safety Commission (CPSC) has enacted Federal US regulations that require testing children's jewelry for lead content.


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